Find It for Me: Request a Product from Japan

Japan Product Request Service

Can’t find the Japanese product you want?

Send us the product details. We will check availability in Japan and explain the purchasing options before you decide.

Start Your Request Search Our Store First

Request an item or a larger quantity

Complete the form below. We will check the product in Japan and reply to the email address you provide.

If you do not have a link, describe the package or item below.

Submitting a request does not obligate you to buy. Availability, shipping eligibility and final purchasing options will be confirmed separately.

What your quote will include

Review the itemized quote before deciding to order. Sending a request does not place an order or commit you to buy.

  • Item and quantity: the exact product, size or version, and number of units.
  • Product price and fees: product price, any sourcing or service fee, and any delivery cost within Japan. Applicable fees are disclosed in the quote; no fixed fee or discount is promised here.
  • International shipping: the shipping charge and available options for your requested item and destination. Free-shipping offers for our regular catalog do not automatically apply to custom sourcing requests.
  • Import duties and taxes: the quote states whether these are included or payable separately. Local authorities may charge duties or taxes; do not assume they are included.
  • Availability and timing: sourcing and delivery eligibility are checked individually. A requested deadline is not a guaranteed arrival date.

Items we cannot arrange

We cannot arrange goods prohibited for export or import, or counterfeit goods. Medicines, aerosols, batteries, perishables, oversized or fragile items require an eligibility check. We may decline a request if the item cannot be sourced or shipped to your country.

How Find It for Me works

1

Tell us what you need

Use the request form above and include as much identifying information as possible.

2

We check in Japan

We review availability, the correct version and whether the item can be shipped internationally.

3

Review before ordering

If sourcing is possible, we send the confirmed details and purchasing instructions. You decide whether to continue.

What to include in your request

More detail helps us identify the correct item and avoid confusion between Japanese versions, sizes and shades.

Product details

  • Product and brand name
  • Size, shade, model or version
  • Quantity needed

A reference

  • Japanese store link
  • Clear product photo
  • Packaging or barcode details

Your destination

  • Country of delivery
  • Any deadline you have
  • Questions about shipping

Before submitting

Availability and Japanese retail prices can change. Some cosmetics, aerosols, batteries, medicines, oversized goods and limited items may be restricted or unavailable for international shipping. Customs charges, when applicable, are determined by the destination country.

Frequently asked questions

Is every requested product available?

No. We will check, but availability cannot be guaranteed—especially for discontinued, limited-edition or restricted items.

Do I have to buy after submitting a request?

No. Review the confirmed item details and purchasing instructions before deciding whether to order.

Can I request a specific size, shade or version?

Yes. Include the exact details and a link or photo whenever possible so we can identify the correct Japanese version.

How will shipping and customs be handled?

We will consider whether the item can be shipped internationally. Delivery timing and customs treatment depend on your destination and the product.

Ready to send your request?

Email the product name, link or photo, desired quantity and destination country to anozaki@buy-japan.com.

Email Your Request

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