Shipping, Delivery & Customs

Free Worldwide Shipping from Japan

Every order ships internationally from Japan with free shipping and tracking. At checkout, enter your delivery address to see the shipping options, the estimated delivery date, and any applicable taxes or duties before you place your order.

At a glance

Shipping: Free international shipping on every order, with no minimum purchase.
Tracking: A tracking number is emailed after your order is dispatched.
Delivery estimate: Shown at checkout for your exact destination and selected shipping option.
Customs and taxes: Shown or collected at checkout where applicable; otherwise they may be due on delivery.

Country and region information

Canada & United States

Enter your full delivery address at checkout to see the available shipping option and estimated delivery date for your order. Customs duties, taxes, import fees, or brokerage charges may apply and are the customer’s responsibility when they are not collected at checkout.

European Union

For eligible EU orders valued at €150 or less, VAT is collected at checkout under IOSS. Orders above €150 may be delivered duties unpaid (DDU), which means duties, taxes, and import fees may be due on delivery.

United Kingdom

For eligible UK orders valued at £135 or less, VAT is collected at checkout. Orders above £135 may be delivered duties unpaid (DDU), which means duties, taxes, and import fees may be due on delivery.

How delivery works

Place your order and confirm your delivery address.
We prepare and dispatch your order from Japan.
You receive your tracking number by email after dispatch.
Use the tracking link to follow your parcel to delivery.

Please use a physical street address. Some carriers cannot deliver to PO Boxes. Delivery dates are estimates, and customs processing or carrier delays can affect arrival time.

Order issues and support

If tracking shows no movement for an extended period, or a parcel is marked delivered but has not arrived, please contact us within 90 days of the estimated delivery date or last tracking update. We will open an inquiry with the carrier. Investigations typically take 7–14 business days. If the carrier confirms the parcel is lost, we offer a replacement or full refund.

For returns and exchanges, please see our Returns & Exchanges policy. For help with an order, contact our support team.

Customs reminder

Import rules vary by destination. You are responsible for complying with local import requirements and for charges not collected at checkout. Please check with your local customs authority if you need advice about your country.